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Company: Neponia is operated by Kanya SAS, 60 Rue François Ier, 75008 Paris, France.
Shipping Policy · Refund Policy · Terms of Service · Privacy Policy
Before you write
The answer may already be here. If not, use the form above and a real person answers within one business day.
Orders ship within 1 to 3 business days, then arrive within 7 to 15 business days in the United States (10 to 20 business days elsewhere). Shipping is free on every order and you receive a tracking link by email.
Yes. We ship for free to 26 countries, including Canada, the United Kingdom, Germany, Spain and France. The full list is in our Shipping Policy.
Yes. Enter their name and address as the shipping address at checkout and we ship it straight to them, tracked.
Our steel pieces are 316L stainless steel with 18K gold PVD plating, made for daily wear, hand washing and showers. Take them off before swimming in chlorine or salt water to keep them bright longer.
Wrap a thin strip of paper around the base of your finger, mark where it overlaps and measure it in millimeters. Around 52 mm is a US 6, 57 mm a US 8, 62 mm a US 10 and 67 mm a US 12. Between two sizes? Pick the larger one.
Yes. Returns are accepted within 30 days of delivery for unused items in their original condition. Email us with your order number and we'll send you the return instructions.
Email us a photo within 14 days of delivery and we'll send a replacement or a full refund, your choice.
Tracked, on every order. We ship to 26 countries.
Changed your mind? Send it back within 30 days of delivery.
Every product page tells the story and the verse behind the piece.
Write to us and a person answers within one business day.