Refund policy

Returns

You can request a return within 30 days of delivery. To be eligible, items must be unused, in their original condition and packaging, with proof of purchase.

 

How to start a return

Email us at founder@neponia.com with your order number and the reason for your return. We will reply with return instructions. Items sent back without first requesting a return cannot be accepted.

 

Return shipping

Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect.

 

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 14 days of delivery with a photo and we will send a replacement or a full refund.

 

Exceptions

Personalized items and gift cards cannot be returned.

 

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

 

Refunds

Once we receive and inspect your return, we will let you know if it is approved. Approved refunds are sent to your original payment method within 5 business days. Your bank or card issuer may need a few extra days to post the refund.